Category Archives: QotW

Amazon, Apple, Episodes, QotW, Retail

Week 92 QotW – State of Physical Retail

This is the Question of the Week episode for this week, and the News Roundup episode should be up on Friday.

This week’s question is about whether the death of physical retail has been exaggerated, and ultimately what the state of physical retail is in a world where Amazon and e-commerce in general seems to be wreaking havoc. We talk through recent trends in retail, from the supposed apocalypse to those companies investing despite the downturn including Apple and T-Mobile. Aaron uses the jobs-to-be-done framework to talk through what people hire retail to do for them, and how physical retail might be able to hold its own against online retail. And we talk about the experimental nature of much of what’s being done in physical retail to stem the tide of e-commerce.

As usual, you’ll find some links to related content as well as other ways to listen to the podcast beneath the embedded Soundcloud player below.

We invite listeners to submit questions for subsequent weeks in the comments below, on Twitter (@jandawson, @aaronmiller), or via email (jan at jackdawresearch dot com). We also have a dedicated Podcast Twitter handle at @BDPcast.

As ever, you can also find the podcast on iTunes, in the Overcast app, or your own favorite podcast app. Here is the RSS feed for the podcast if you want to add it manually to your app of choice.

Show notes:

Here are some useful links relating to this week’s episode:

  • Article on Amazon’s book stores:
    http://www.retaildive.com/news/why-amazon-is-betting-big-on-brick-and-mortar/431499/
  • Introduction to jobs-to-be-done theory:
    https://hbr.org/2016/09/know-your-customers-jobs-to-be-done
  • T-Mobile store expansion:
    http://fortune.com/2016/04/26/t-mobile-store-openings-iphone/
  • New York Times piece on Amazon retail technology:
    https://www.nytimes.com/2017/03/25/technology/amazon-wants-to-crush-your-store-with-its-technology-might.html?_r=1
  • Quartz piece on retail innovations:
    https://qz.com/956745/retail-experiments-from-farfetch-nike-and-amazon-offer-visions-of-the-store-of-the-future/
  • Blog post on JTBD framework applied to retail:
    https://bhc3.com/2012/01/11/carving-up-the-retail-industry-by-customer-jobs-to-be-done/.

Please leave us a comment or get in touch via Twitter to give us feedback. We’d love to hear from you. Also, we’d love it if you would leave a review of the podcast on iTunes.Please leave us a comment or get in touch via Twitter to give us feedback. We’d love to hear from you. You can reach the individual hosts on Twitter (@jandawson, @aaronmiller), or via email (jan at jackdawresearch dot com). We also have a dedicated Podcast Twitter handle at @BDPcast. And we’d love it if you would leave a review of the podcast on iTunes or in your podcast app of choice.

Developers, Episodes, F8, Facebook, Innovation, QotW

Week 91 QotW – Facebook and Innovation

This is the Question of the Week episode for this week, and the News Roundup episode will be up tomorrow.

This week, Jan attended F8 and our Question of the Week is “What’s the state of innovation at Facebook?” We use Facebook’s F8 announcements and presentations as a lens to look at how Facebook is innovating both in the products it’s creating today and in the research and development work it’s doing over the longer term. We also talk about what Facebook needs to do differently.

As usual, you’ll find some links to related content as well as other ways to listen to the podcast beneath the embedded Soundcloud player below.

We invite listeners to submit questions for subsequent weeks in the comments below, on Twitter (@jandawson, @aaronmiller), or via email (jan at jackdawresearch dot com). We also have a dedicated Podcast Twitter handle at @BDPcast.

As ever, you can also find the podcast on iTunes, in the Overcast app, or your own favorite podcast app. Here is the RSS feed for the podcast if you want to add it manually to your app of choice.

Show notes:

Here are some useful links relating to this week’s episode:

Please leave us a comment or get in touch via Twitter to give us feedback. We’d love to hear from you. Also, we’d love it if you would leave a review of the podcast on iTunes.

Accessibility, Episodes, QotW

Week 89 QotW – Accessibility and Devices

This is the Question of the Week episode for this week, and the News Roundup episode will be up shortly too.

This week’s format is a little different, as Aaron is traveling, and so I spoke to an old colleague of mine, Chris Lewis, who is also an analyst and is registered blind. I spoke to Chris via Skype about his use of accessibility technology on his various devices, and also about the work he’s been doing helping organizations think through some of the issues around accessibility and using technology to help people with disabilities.

As usual, you’ll find some links to related content as well as other ways to listen to the podcast beneath the embedded Soundcloud player below.

We invite listeners to submit questions for subsequent weeks in the comments below, on Twitter (@jandawson, @aaronmiller), or via email (jan at jackdawresearch dot com). We also have a dedicated Podcast Twitter handle at @BDPcast.

As ever, you can also find the podcast on iTunes, in the Overcast app, or your own favorite podcast app. Here is the RSS feed for the podcast if you want to add it manually to your app of choice.

Show notes:

Here are some useful links relating to this week’s episode:

  • Chris’s website is here
  • Chris is on Twitter at @chr1slew1s and can be reached via email at chris (at) lewisinsight (dot) com.

Please leave us a comment or get in touch via Twitter to give us feedback. We’d love to hear from you. Also, we’d love it if you would leave a review of the podcast on iTunes.

Episodes, Events, QotW, Samsung, Smartphones, Virtual reality

Week 88 QotW – Samsung Galaxy S8 Event

This is the second week of our new split format, and this is the Question of the Week episode. This week’s News Roundup should follow on Friday.

This week’s question is “What do you make of the Samsung announcements this week?” Samsung held an event on Wednesday in New York City at which it announced its latest smartphones, the Galaxy S8 and S8+, as well as several other accessories, including updated Gear 360 and Gear VR devices, and a new mesh WiFi router-plus-IoT-hub called Connect Home. Jan, who was at the event, talks through some obvious questions about the new devices and the other announcements from today’s event.

As usual, you’ll find some links to related content as well as other ways to listen to the podcast beneath the embedded Soundcloud player below.

We invite listeners to submit questions for subsequent weeks in the comments below, on Twitter (@jandawson, @aaronmiller), or via email (jan at jackdawresearch dot com). We also have a dedicated Podcast Twitter handle at @BDPcast.

As ever, you can also find the podcast on iTunes, in the Overcast app, or your own favorite podcast app. Here is the RSS feed for the podcast if you want to add it manually to your app of choice.

Show notes:

Here are some useful links relating to this week’s episode:

This week’s links are all to Tech Narratives pieces Jan wrote about the Samsung announcements:

Please leave us a comment or get in touch via Twitter to give us feedback. We’d love to hear from you. Also, we’d love it if you would leave a review of the podcast on iTunes.

AirPods, Apple, Apple Watch, Episodes, iPad, iPod, Pricing, QotW

Week 87 QotW – Apple Pricing Strategy

As we announced last week, we’re embarking on a change in the format of the podcast, and from here on out you’ll see two episodes from us weekly, with each encapsulating one of the segments of the old format – the Question of the Week, and the News Roundup. The News Roundup will generally go up on Fridays so that we can capture the week’s news, while the QotW episode will probably go up earlier in the week.

Here, then, is this week’s Question of the Week (QotW) episode, which answers the question “Is Apple undertaking a new low price strategy?” This assertion has been in the news lately, with analyst Neil Cybart penning a piece arguing that Apple Watches and AirPods are underpriced and several people arguing this week that the new iPad is another sign that Apple is going downmarket. In our episode, Aaron evaluates these assertions and brings in some of Apple’s pricing history in order to answer the question of whether we’re seeing a departure from Apple or whether something else is going on.

As usual, you’ll find some links to related content as well as other ways to listen to the podcast beneath the embedded Soundcloud player below.

We invite listeners to submit questions for subsequent weeks in the comments below, on Twitter (@jandawson, @aaronmiller), or via email (jan at jackdawresearch dot com). We also have a dedicated Podcast Twitter handle at @BDPcast.

As ever, you can also find the podcast on iTunes, in the Overcast app, or your own favorite podcast app. Here is the RSS feed for the podcast if you want to add it manually to your app of choice.

Show notes:

Here are some useful links relating to this week’s episode:

Please leave us a comment or get in touch via Twitter to give us feedback. We’d love to hear from you. Also, we’d love it if you would leave a review of the podcast on iTunes.